Retail Key Holder: Thunder Bay, ON CAN (Intercity Shopping Mall) APPLY NOW

This is a Part-time, Fixed-term position (4 Months)

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.

WHAT YOU WILL DO

The Key Holder is a shift leader, demonstrating punctuality, positivity and encouraging other members of the team to help them reach their goals. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

WHAT WE OFFER

Manitobah offers a competitive wage and a generous discount on company products.

LOCATION

You will work out of the Intercity Shopping Mall retail location in Thunder Bay, ON.

KEY RESPONSIBILTIES

• Open and close the store, following all processes and procedures to ensure the safety and security of customers, staff and company property.
• Demonstrate a high level of product knowledge, communicate key features and brand values, offer instructions for care.
• Supervise the sales floor when the Retail Store/Assistant Manager is not there.
• Share brand story and answer questions about company mission and values.
• Recommend merchandise and assist customers with trying products.
• Suggest additional products to drive sales towards store goals.
• Receive packages and assist in shipping out external packages, if needed.
• Guide in-store staff initiatives to coach, train, review and set performance progression plans for retail ambassadors and key holders.
• Engage and motivate staff to participate in staff incentives and track progress.
• Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
• Support onboarding and continued training of Ambassadors and colleagues.
• Process sales through point-of-sale sale system, handle cash and balance floats for sales, exchanges, and/or returns.
• Inform customers of store promotions and ensure each customer is aware of the return and warranty policies.
• Unpack and file inventory replenishments, uphold stock room standards.
• Correctly identify damaged and sample products and communicate issues with management.
• Maintain communication of product feedback with store management.
• Consistently offer Fireside Community e-mail sign up to all customers.
• Lives and acts on Manitobah’s brand values of: Love, Respect, Bravery, Truth, Honesty, Humility and Wisdom.

IDEAL EXPERIENCE

Professional Experience:

• Minimum one (1) year experience as a retail sales associate is required.
• Minimum one (1) year experience as a key holder is preferred.
• Previous supervisory experience an asset.
• Demonstrated communication and relationship building skills.

Educational Position Requirements:

• Completion of high school diploma or equivalent is preferred.