Customer Service Representative, Full & Part-Time APPLY NOW

Customer Service

This is a Fixed-term position from Oct 16, 2023 to Jan 31, 2024 with Full-Time and Part-TIme availabilities

Are you enthusiastic about delivering exceptional customer service? Do you demonstrate patience, empathy, friendliness, and the ability to stay calm whatever the situation? Do you thrive as a problem solver and in a fast-paced, dynamic environment? Manitobah is currently seeking dedicated and skilled Customer Service Representatives (CSRs) for an exciting seasonal work-from-home opportunity.


As a valued member of our Customer Service team, you will undergo specialized training that equips you to provide outstanding support to our E-Commerce customers. Your role will encompass a range of essential tasks, including front-line customer service, order processing, warranty claims, and addressing customer inquiries via email and chat.


Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.


  • This position offers the opportunity to work from the comfort of your own home. As a remote worker, you should possess self-discipline and motivation to stay focused and productive without direct supervision.
  • Must have a reliable high-speed internet connection for smooth communication. Personal computer and USB headset to handle calls and use necessary web-based tools. Adherence to data security and privacy policies is crucial.
  • Regular communication with the team and supervisors will be conducted via email, chat, or virtual meetings to maintain a cohesive work environment.


  • Answering inbound calls and emails using web-based call center software.
  • Processing orders over the phone while educating consumers about our company background, product features, and fit recommendations.
  • Identifying customer needs, clarifying information, and providing solutions aligned with company policies.
  • Conducting troubleshooting over the phone on topics including order status inquiries, special promotions, and refunds.
  • Delivering top-notch customer experiences during our busy season.


Professional Experience:

  • One year of Customer Service Experience. Call Centre experience considered an asset.
  • Personal computer and stable internet connection with Google Chrome installed. USB headset & microphone.
  • Basic computer skills with experience using Google Chrome, ability to navigate multiple open tabs.
  • Excellent interpersonal, oral, and written communication skills.
  • Professional telephone manner.
  • Ability to multi-task, set priorities and manage time effectively.
  • Problem-solving abilities.
  • Premium offered for bilingual reps (English/French)

Educational Experience:

  • Completion of high school diploma or equivalent.

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. Manitobah is committed to hiring Indigenous employees wherever possible. More details available upon request.

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Thank you for your interest in Manitobah! Your application has been received successfully.