Customer Service Representative, Full & Part-Time APPLY NOW

This is a Fixed-term position from Oct 16, 2023 to Jan 31, 2024 with Full-Time and Part-TIme availabilities

Are you enthusiastic about delivering exceptional customer service? Do you demonstrate patience, empathy, friendliness, and the ability to stay calm whatever the situation? Do you thrive as a problem solver and in a fast-paced, dynamic environment? Manitobah is currently seeking dedicated and skilled Customer Service Representatives (CSRs) for an exciting seasonal work-from-home opportunity.

WHAT YOU WILL DO

As a valued member of our Customer Service team, you will undergo specialized training that equips you to provide outstanding support to our E-Commerce customers. Your role will encompass a range of essential tasks, including front-line customer service, order processing, warranty claims, and addressing customer inquiries via email and chat.

WHAT WE OFFER

Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

LOCATION

• This position offers the opportunity to work from the comfort of your own home. As a remote worker, you should possess self-discipline and motivation to stay focused and productive without direct supervision.
• Must have a reliable high-speed internet connection for smooth communication. Personal computer and USB headset to handle calls and use necessary web-based tools. Adherence to data security and privacy policies is crucial.
• Regular communication with the team and supervisors will be conducted via email, chat, or virtual meetings to maintain a cohesive work environment.

KEY RESPONSIBILTIES

• Answering inbound calls and emails using web-based call center software.
• Processing orders over the phone while educating consumers about our company background, product features, and fit recommendations.
• Identifying customer needs, clarifying information, and providing solutions aligned with company policies.
• Conducting troubleshooting over the phone on topics including order status inquiries, special promotions, and refunds.
• Delivering top-notch customer experiences during our busy season.

IDEAL EXPERIENCE

Professional Experience:

• One year of Customer Service Experience. Call Centre experience considered an asset.
• Personal computer and stable internet connection with Google Chrome installed. USB headset & microphone.
• Basic computer skills with experience using Google Chrome, ability to navigate multiple open tabs.
• Excellent interpersonal, oral, and written communication skills.
• Professional telephone manner.
• Ability to multi-task, set priorities and manage time effectively.
• Problem-solving abilities.
• Premium offered for bilingual reps (English/French)

Educational Experience:

• Completion of high school diploma or equivalent.

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. Manitobah is committed to hiring Indigenous employees wherever possible. More details available upon request.